Frequently Asked Questions
Why should I care about online reviews?
Reviews have become an integral part of how we make consumer decisions and how we market ourselves as businesses. In fact, studies show that positive online reviews provide an average 18% increase in business sales. Imagine: you could increase the number of patients contacting you for a consult by 18% simply because of your online reputation. How would that positively impact your revenue? Now you’re starting to see how powerful reviews can be.
When it comes to picking a doctor, more patients are relying on online reviews to influence their health care decisions. Studies show that 88% of consumers now trust health reviews as much as a personal recommendation. Moreover, with 77% of patients using online reviews as their first step in finding a doctor, it is critical that you make a positive and lasting impression.
How much work is it for me?
Integrating SIXSTAR into your practice is simple. Once you enroll, SIXSTAR will claim and optimize your assets. Every week, provide our team with the requested patient information. That’s it!
Which patients do you contact?
Our Reputation Experts customize our services to your practice’s specific needs and patient flow. We understand that a one-size-fits-all model does not work in health care, and we tailor our services to provide you with the best outcome possible. During your implementation call, we will help you develop your Patient Satisfaction Plan, which consists of determining which patients to target and identifying the best time to contact them for feedback.
How do I deal with negative patient feedback?
What if you could identify red flags before they turn into wildfires? Our Reputation Experts are in direct contact with your patients after treatment to ensure that any negative feedback is collected and addressed promptly. By addressing your patient’s concerns immediately, you can avoid costly and damaging negative reviews.
What do I do if I get a 1-star review?
SIXSTAR’s proven formula addresses patients’ concerns. If you get a negative review, we’ll provide you with all the assets and support needed to turn it into a 5-star experience. With hands-on, personalized coaching, your practice will feel confident resolving patient conflicts and maintaining your reputation for high-quality, patient-centered care.